When I was 16 years old, while Macromedia Flash was booming on the Web, and thanks to internet forums, I learned how to create interfaces with animations and program actions in ActionScript, with which I was able to develop interactive “applications” to enjoy with my classmates in those years. Since then I started to get into Software and Computer Science.
I believe that technology can help us improve our quality of life (personal, organizational and social), and it is our job to find the right solutions to achieve this goal.
Throughout my professional life, I have faced various challenges that have helped me develop technical skills oriented towards results and perfecting soft skills for dealing with people, seeking to understand their needs to find effective solutions.
As part of the founding team of GoDemos, I develop an innovative web application focused on voice artists, enabling instant demo generation, casting management, and sector data analysis.
As IT Director at the Municipal Corporation of Quilpué, I have led the creation and management of the IT Department, implementing advanced technological solutions to improve IT infrastructure and services. I have managed Corporate Microsoft 365, developed public platforms for health request management, and designed corporate and local networks to ensure stable and efficient connectivity across all corporation establishments. Additionally, I have optimized internal IT department operations through the development of custom technological solutions.
As LATAM Support Coordinator at Experian Services, I led the technical support team for Spanish-speaking Latin American clients, implementing and optimizing service management processes through ServiceNow. I maintained direct communication with clients for request management and developed continuous improvements in collaboration with global teams to elevate service quality.
As a Software Engineer at Simple SpA, I participated in the development and maintenance of web and mobile platforms for customer account self-management, implementing improvements in internal processes and data management systems.
As a Software Engineer at NearWay SpA, I was responsible for developing and maintaining web and mobile platforms, implementing integrations with telecommunications operators, and developing solutions for the Chrysalis PUCV business incubator.